Far from impressed with standardbank Assets and Vehicle

I am really not impressed with Standard bank right now. Yesterday (3 April 2018) I was trying to get through the vehicle and assets department to ask them to send me paper work for my vehicle which has been paid off and the whole day, everytime i called i was on hold and never got through to anyone. Today i call at past and get through to someone, who at first couldnt find my details even with ID and account number provided. When she did find my details i was given secruity questions to answer whichh apparently i failed even though i know all the questions answered were correct according to me. Now i have to go to a branch to confirm my details, as if i have the time...what ****. You have my ID and my account number and my vehicle information which i confirmed. All i want are the paper work for my vehicle so i can register my vehicle in my name. I dont even understand why i should be calling to get my papers, you should automatically see that a person has compleleted paying and paper work should be processed. I am really not impressed at all