Falsified Information

I spoke to Gwen Tshabalala of Standard Bank Online about money which I transferred from my savings to cheque account which was not reflecting in any of my accounts. I have been on the phone with her for 28 minutes and was placed on hold for most of the time (24min). She was unable to advise why the money was still not reflecting in my account even though this is supposed to take a few seconds. When I asked why it's taking them 24 hours to clear the money she did not have an answer, but instead she said "well, let me then try this...." and continued to put me on hold. This is coming out of my savings account and it's not a personal loan!! She then said she will speak to her supervisor, Saeed Mohamed, and will get back to me before the end of the day because "she knocks off at 18h00".

I am very unhappy about the service that Standard bank has given me and I have been their client for many years. I need to get an explanation why I cannot access my OWN FUNDS!