PS
Pauline S
1 reviews | Active since Nov 2016
21 Sept 2020, 10:04
False timelines given to clients
Standard Bank offers certain term and timelines, however they keep to none. I app**** for and credit card, spoke to a sales consultant and sent through all documents 9 days ago and was told that i would have feedback or my card within 7 days. Low and behold not only has this not happened, when i call in after being on hold for 15 minutes i speak to a lady (maria) who says there are documents outstanding, i tell her that all doc's have been sent through, she transfers me to Kathelego Nakedi who then without even taking any details and checking anything says the waiting period for feedback is now 14 days. Absolutely pathetic service standard bank.
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Replies (3)
Standard Bank's replyOfficial
21 Sept 2020, 13:48Dear Pauline
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply21 Sept 2020, 13:48
Official
Dear Pauline
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
PS
Pauline S's updateReviewer Update
22 Sept 2020, 09:18The service just gets worse and more alarming. Now a call center agent calls to inform me that i am pre approved for a credit card. When i informed him of the terrible service and lack of feedback for a pending application. He cut the call !!!!!. Standard Bank really needs to look into their systems, staff and processes
PS
Pauline S's update22 Sept 2020, 09:18
Reviewer Update
The service just gets worse and more alarming. Now a call center agent calls to inform me that i am pre approved for a credit card. When i informed him of the terrible service and lack of feedback for a pending application. He cut the call !!!!!. Standard Bank really needs to look into their systems, staff and processes
Standard Bank's replyOfficial
16 Oct 2020, 11:46Dear Pauline Naidoo
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply16 Oct 2020, 11:46
Official
Dear Pauline Naidoo
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***