False promises lead to Home loan not being paid.

I went into Standard Bank Somerset West on Monday the 2nd March to close my account. As the home loan debit order had still come off this account even though I had been requesting for months to get them to change it which was a mission. This left my account in the negative. I spoke to a business consultant to close the account & resolve this. The consultant advised me to transfer money into the account to cover the outstanding amount & zero the account. She assured me that the debit order will not be reversed 7 even if it did she will resolve the problem. <br> <br> I checked a few days later & the debit order was reversed. I went back to the bank just to sit for an hour waiting. In this time others left as they had been waiting longer. I decided to follow suit & left a message for the manager to call me. That never happened. I then went back days later & again sat & waited. I watched others walk out because of no service. I finally got to a consultant just to get told they will give me a cheque to deposit in my homeloan acccount. <br> <br> This does not solve the issue, as I have now got a bad credit rating & accrued interest due to Standard banks actions. I want my credit rating fix & interest.