False Promises - Incorrect Billing

Item: Standard Bank
Rating: 2
Author: Craig R

I laid a complaint with Standard Bank regarding incorrect billing and a card that I was being charged for that I did not have. Alex from the call centre said that Standard Bank would reverse the incorrect charges and rectify my account. It has been three weeks and nothing has changed.<br> <br>

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Replies (1)

Standard Bank's replyOfficial

23 Dec 2015, 10:10

Hello CraigRe,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply23 Dec 2015, 10:10

Official