False promises by useless Standard Bank

I called Standard Bank 72hrs ago stating that my account has been debited twice by an airline. Upon having this discussion with the call Centre agent I was advised that my money would be reversed in 48hrs. The sum totals R3690, this is a significant amount of cash that has gone “missing” from my account. Standard Bank is disappointing, I was overseas for 3 weeks and when in Malaysia I got stuck at the airport due to my standard bank card not functioning. I had enabled it to transact in all the 4 countries I had visited but in Malaysia I couldn’t withdraw cash at all. Upon calling standard bank I got no assistance, instead I was told the “travel team” didn’t work on Sunday’s and thus team leaders from transactional banking had no insight as to how foreign transactions worked. I have a Banker whom I don’t even know, this bank is very primitive and rigid. Discovery Bank and Bank Zero couldn’t have come soon into the market, standard bank is most certainly loosing my business.