False promises and poor service

Failure to carry out instructions Standard Bank - Gezina branch About two weeks ago I asked the consultant at the branch to change the notification for my Internet banking from sms to email. I wish to receive notifications of issues eg addition of beneficiaries, logging in to my account, payments, etc by email and not sms. The consultant told me it would the new setting would work after two hours. Two weeks later I still receive my notifications by sms. When I called the Standard Bank call centre, the consultant told me he couldn't help me and that I had to return to the branch or phone them. When I looked up the Gezina branch's phone number, it was the same as the call centre. Service at Standard Bank is deteriorating! This is not acceptable!