False Promises

I have not had a pleasant business credit application with Standard Bank at all. I app**** for a Business loan online under false impressions that it is now quicker to apply. I waited more than 2 weeks for a response which I eventually received, only to be told to go apply at the branch because Charlotte could not locate my application after I forwarded her all the documents she required. I went to the branch and understandably my loan was declined and was instead offered an overdraft. My overdraft has been approved but to this day the limit has not been loaded to my account. This is really bad service and I’m not happy at all. After signing the agreement I had to keep on calling only to be told to submit more documents and I was promised that the overdraft will be loaded today on the 13th December and still nothing. I’m not impressed at all. This is a bank that I have been doing business banking with for more than 5 years but has failed me!