False promises

Item: Standard Bank
Rating: 1
Author: kholeka M

My mother submitted her mother deceased estate claim documents on the 16 March 2019 and was promised her claim will be processed within 10-14 day .She went to the branch and was informed that the claim has been approved however she contacted the standard bank call center and was informed that its was not processed .

She need to know when can she expect her mother from standard bank ?

Helpful (0)

Replies (4)

kholeka M's updateReviewer Update

17 Apr 2019, 13:14

correction he need to know when can she expect her money* from standard bank ?

kholeka M's update17 Apr 2019, 13:14

Reviewer Update

correction he need to know when can she expect her money* from standard bank ?

Standard Bank's replyOfficial

17 Apr 2019, 16:23

Hi Kholeka

Thank you for posting a review.

One of the consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
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Best regards,

Standard Bank's reply17 Apr 2019, 16:23

Official

Hi Kholeka

Thank you for posting a review.

One of the consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
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Best regards,

kholeka M's updateReviewer Update

23 Apr 2019, 15:45

hi i'm still waiting for your consultants to contact me .Poor service!!

kholeka M's update23 Apr 2019, 15:45

Reviewer Update

hi i'm still waiting for your consultants to contact me .Poor service!!

Standard Bank's replyOfficial

29 Apr 2019, 13:57

Dear kholeka

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been resolved with your mother.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Best regards,

Standard Bank's reply29 Apr 2019, 13:57

Official

Best regards,