NP
Naeem P

1 reviews | Active since Jul 2022

22 Oct 2024, 10:05

False product advertising by Standard Bank

Standard Bank via Cape Holdings home loans and TSM attorneys - have sold us a bond that was later to be a "Jump Start" Bond. This gives you 108% bond in order to cover all registration and attorney fees - the remaining balance we were lead to believe would be paid to us for home improvements and securing the place which we constantly touted to the Attorneys as well as Cape Holdings home loans.

Not once did any of the 3 parties disclose that the remaining funds would be paid in our account. They have sold us this bond without giving us that key bit of information. This news only came to light on the last day when registration supposed to happen.

We are now sitting for 3 days - without Standard Bank confirming anything about the outcome, not taking into consideration the fact that we need to be out of our apartment by 31/10/2024. We just get told that "feedback has not yet been received" we will contact you the next day. This is just one of the steps i will be taking to highlight our current situation.

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Replies (1)
Standard Bank
Standard Bank's reply22 Oct 2024, 10:09
Official
Dear Naeem, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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