False Marketing

I have opened a Prestige account beginning of May 2015,i received a flyer from Standard Tygermanor where my account was opened.This flyer says that for the 1st 3months on a new Prestige account you will not pay for the service fees.To my surprise I was charged for Jun service fees even for July month.I have queried this with my bank,she instructed me to send an sms to the number on the flyer and I did.I got a response saying a bank consultant will contact me,that was 02 July 2015.I then decided to contact Prestige banking division an agent told me that they have nothing to do with this,it should be handled at branch level.I went back to my banker I wrote to her on Thursday again for the second time,and she did not respond.<br> <br> was this some kind of false marketing made for us to open accounts with Standard Bank.