1 reviews | Active since Mar 2010
FALSE MARKETING
<p>I received a text marketing message from Standard to increase my overdraft by R10,000. The lady called me and the overdraft was approved. Thereafter she emailed me the document. My previously approved overdraft had an interest rate of prime. The interest rate on my new increased overdraft has now been increased to 17%. I emailed the lady and told her to reverse the transaction as it adds no value. She did so but has left the interest rate at 17%. How does that improve the life of customers? FALSE MARKETING IS PATHTEIC! Don't offer the service if you can't improve on the service! This has now set me back</p>
Good day Natasha
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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Good day Natasha
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
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STILL NOT ATTENDED TOO 2 WEEKS LATER!
Moving forward - it's more like moving backwards with Standard Bank
STILL NOT ATTENDED TOO 2 WEEKS LATER!
Moving forward - it's more like moving backwards with Standard Bank
Good day Natassha
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Natassha
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Natasha
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Natasha
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
