DM
Denise M
1 reviews | Active since Feb 2022
17 May 2022, 15:51
FALSE INFORMATION ON APPLICATION MAKES CLIENTS SIGN LEGAL DOCUMENTS, ***** ALL THE WAY!
I have had extremely terrible experience with this branch. Dealt with two people by the names of Martin and Busiswe. I required assistance on an application at first we was a good to go I was called to the branch to sign all relevant document. Following week I received a call to say my application was declined and now I receive the sms declined. Is this how Standard Bank treats its client with false information and makes them sign a legal contract with false results. I will be taking this up with higher management however this is the worst service ever. I have accounts with other banks but nothing like this. Why must a client go through so much and given all this false information. Legally standard bank is liable to stand on their word to me as a client due to my signatures on the documents!
Helpful (0)
Replies (24)0
Replies (24)
Standard Bank's replyOfficial
18 May 2022, 16:04Hi Denise
Thank you for bringing your concerns to my attention.
Thank you for bringing your concerns to my attention.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
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Standard Bank's reply18 May 2022, 16:04
Official
Hi Denise
Thank you for bringing your concerns to my attention.
Thank you for bringing your concerns to my attention.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
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Denise M's updateReviewer Update
19 May 2022, 08:17How long does it take for someone from your management to contact a client? I have waited the entire day for a call now feedback or response. It takes you'll as a bank to communicate and assist me just because I posted on Hello Peter. I want this matter fixed as I said its ***** to make me sign binding documents with you'll for a declined application!
DM
Denise M's update19 May 2022, 08:17
Reviewer Update
How long does it take for someone from your management to contact a client? I have waited the entire day for a call now feedback or response. It takes you'll as a bank to communicate and assist me just because I posted on Hello Peter. I want this matter fixed as I said its ***** to make me sign binding documents with you'll for a declined application!
Standard Bank's replyOfficial
19 May 2022, 09:43Hi Denise
We apologise for the delay you matter has been escalated and we will get back to you.
We apologise for the delay you matter has been escalated and we will get back to you.
We appreciate your patience and understanding.
Standard Bank Help Centre
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Standard Bank's reply19 May 2022, 09:43
Official
Hi Denise
We apologise for the delay you matter has been escalated and we will get back to you.
We apologise for the delay you matter has been escalated and we will get back to you.
We appreciate your patience and understanding.
Standard Bank Help Centre
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Denise M's updateReviewer Update
19 May 2022, 09:45Your response as a bank is not helping me in terms of results. Therefore I want results.
DM
Denise M's update19 May 2022, 09:45
Reviewer Update
Your response as a bank is not helping me in terms of results. Therefore I want results.
Standard Bank's replyOfficial
19 May 2022, 12:43Hi Denise
Our branch team just confirmed now that they contacted you.
Our branch team just confirmed now that they contacted you.
We appreciate your patience and understanding.
Standard Bank Help Centre
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Standard Bank's reply19 May 2022, 12:43
Official
Hi Denise
Our branch team just confirmed now that they contacted you.
Our branch team just confirmed now that they contacted you.
We appreciate your patience and understanding.
Standard Bank Help Centre
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DM
Denise M's updateReviewer Update
19 May 2022, 13:21Yes that is correct the branch did contact me and advise they will call me back. What I cannot understand is I no longer want to hear about this matter being declined as I did sign an agreement with you'll as bank. That is the results I want is what I signed for not what is being provided now.
DM
Denise M's update19 May 2022, 13:21
Reviewer Update
Yes that is correct the branch did contact me and advise they will call me back. What I cannot understand is I no longer want to hear about this matter being declined as I did sign an agreement with you'll as bank. That is the results I want is what I signed for not what is being provided now.
DM
Denise M's updateReviewer Update
23 May 2022, 07:48Good morning please note your team did contact me. However they provided an incorrect email address I would like Martin to contact me from Standard Bank K90 Centre Boksburg to provide the correct email address. This is now going over a month and it's becoming ridiculous as I was told they require one more document from me which I am trying to send it to a bouncing back email address!
DM
Denise M's update23 May 2022, 07:48
Reviewer Update
Good morning please note your team did contact me. However they provided an incorrect email address I would like Martin to contact me from Standard Bank K90 Centre Boksburg to provide the correct email address. This is now going over a month and it's becoming ridiculous as I was told they require one more document from me which I am trying to send it to a bouncing back email address!
DM
Denise M's updateReviewer Update
23 May 2022, 13:01Good Day please note there was no email sent by your team to me I have checked my inbox and spam folder. Kindly resend the email to me and contact me regarding this matter. Other banks are more efficient than you'll and I did request for Martins email address which has not been provided till now.
DM
Denise M's update23 May 2022, 13:01
Reviewer Update
Good Day please note there was no email sent by your team to me I have checked my inbox and spam folder. Kindly resend the email to me and contact me regarding this matter. Other banks are more efficient than you'll and I did request for Martins email address which has not been provided till now.
DM
Denise M's updateReviewer Update
23 May 2022, 15:06Its now going two hours and no feedback from the Standard Bank Team or Martin from Standard Bank Branch Boksburg!
DM
Denise M's update23 May 2022, 15:06
Reviewer Update
Its now going two hours and no feedback from the Standard Bank Team or Martin from Standard Bank Branch Boksburg!
DM
Denise M's updateReviewer Update
24 May 2022, 08:28Good Morning, empty promises being made is now over rated. I have been waiting since yesterday for the email address and email that was sent by your team and still nothing. Treating your loyal clients as if they s**** and mean nothing to your business is becoming frustrating. Is the Standard Bank Team going to fix this as I did sign a binding document. IS MARTIN AND HIS BRANCH WILLING TO RESOLVE THE MATTER? Or are we going to have more empty promises made? I want this to be fixed no later than close of business today and I want the delivery of that application to be ready by Saturday or I will take matters the legal route as I did sign an agreement with your Bank!
DM
Denise M's update24 May 2022, 08:28
Reviewer Update
Good Morning, empty promises being made is now over rated. I have been waiting since yesterday for the email address and email that was sent by your team and still nothing. Treating your loyal clients as if they s**** and mean nothing to your business is becoming frustrating. Is the Standard Bank Team going to fix this as I did sign a binding document. IS MARTIN AND HIS BRANCH WILLING TO RESOLVE THE MATTER? Or are we going to have more empty promises made? I want this to be fixed no later than close of business today and I want the delivery of that application to be ready by Saturday or I will take matters the legal route as I did sign an agreement with your Bank!
DM
Denise M's updateReviewer Update
24 May 2022, 10:56ITS NOW CLOSE TO LUNCH TIME AND YET NO FEEDBACK WHAT DOES THE CEO LUNGISA FUZILE HAVE TO SAY ABOUT THE SERVICE HIS TEAM PROVIDE TO US. FALSE PROMISES ********** CONTRACTS WITH NO SATISFACTION, I EXPECTED FEEDBACK YESTERDAY AND THEN THIS MORNING STILL NOTHING! WHEN WILL THIS BE OVER AS I AM A CLIENT WHO HAS BEEN WITH STANDARD BANK FOR YEARS!!!! RIDICULOUS SERVICE MARTIN AND THE BRANCH ALSO DOES NOT ASSIST WITH ANYTHING. THE DOCUMENTS HAVE BEEN SENT TO THE RELEVANT PARTIES AND NO CALLS OR EMAIL RESPONSES EITHER!
DM
Denise M's update24 May 2022, 10:56
Reviewer Update
ITS NOW CLOSE TO LUNCH TIME AND YET NO FEEDBACK WHAT DOES THE CEO LUNGISA FUZILE HAVE TO SAY ABOUT THE SERVICE HIS TEAM PROVIDE TO US. FALSE PROMISES ********** CONTRACTS WITH NO SATISFACTION, I EXPECTED FEEDBACK YESTERDAY AND THEN THIS MORNING STILL NOTHING! WHEN WILL THIS BE OVER AS I AM A CLIENT WHO HAS BEEN WITH STANDARD BANK FOR YEARS!!!! RIDICULOUS SERVICE MARTIN AND THE BRANCH ALSO DOES NOT ASSIST WITH ANYTHING. THE DOCUMENTS HAVE BEEN SENT TO THE RELEVANT PARTIES AND NO CALLS OR EMAIL RESPONSES EITHER!
DM
Denise M's updateReviewer Update
24 May 2022, 14:05Good Day,
How long is this going to take another entire month?
Pathetic service is what I am receiving yet I am a loyal client!
How long is this going to take another entire month?
Pathetic service is what I am receiving yet I am a loyal client!
DM
Denise M's update24 May 2022, 14:05
Reviewer Update
Good Day,
How long is this going to take another entire month?
Pathetic service is what I am receiving yet I am a loyal client!
How long is this going to take another entire month?
Pathetic service is what I am receiving yet I am a loyal client!
DM
Denise M's updateReviewer Update
24 May 2022, 15:38Please go back and check the email inbox for this email as it was sent a long time ago hence all my feedback on hellopeter.
DM
Denise M's update24 May 2022, 15:38
Reviewer Update
Please go back and check the email inbox for this email as it was sent a long time ago hence all my feedback on hellopeter.
DM
Denise M's updateReviewer Update
25 May 2022, 07:53Good Morning, this is now becoming very frustrating please can we have this sorted out the weekend is approaching I want the matter ended as I will definitely take it the legal route by close of business today.
DM
Denise M's update25 May 2022, 07:53
Reviewer Update
Good Morning, this is now becoming very frustrating please can we have this sorted out the weekend is approaching I want the matter ended as I will definitely take it the legal route by close of business today.
Standard Bank's replyOfficial
25 May 2022, 08:12Hello Denise
Thank you for reaching out to us.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
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Thank you for reaching out to us.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
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Standard Bank's reply25 May 2022, 08:12
Official
Hello Denise
Thank you for reaching out to us.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
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Thank you for reaching out to us.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
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DM
Denise M's updateReviewer Update
25 May 2022, 09:03Its now almost a month and you'll have been providing the same feedback to me regarding the matter being escalated. How much more escalation is there going to be? Why cant we just make me a happy client and give to what I signed for? Standard bank is in the wrong here therefore I cannot understand why I need to suffer and go back and forth with you'll!
DM
Denise M's update25 May 2022, 09:03
Reviewer Update
Its now almost a month and you'll have been providing the same feedback to me regarding the matter being escalated. How much more escalation is there going to be? Why cant we just make me a happy client and give to what I signed for? Standard bank is in the wrong here therefore I cannot understand why I need to suffer and go back and forth with you'll!
DM
Denise M's updateReviewer Update
25 May 2022, 11:12Last feedback from the Standard Bank Team was at 8:12 it is now moving close to lunch time is this another day wasted?????
DM
Denise M's update25 May 2022, 11:12
Reviewer Update
Last feedback from the Standard Bank Team was at 8:12 it is now moving close to lunch time is this another day wasted?????
DM
Denise M's updateReviewer Update
25 May 2022, 12:43What is taking so long to communicate with me???????????
DM
Denise M's update25 May 2022, 12:43
Reviewer Update
What is taking so long to communicate with me???????????
DM
Denise M's updateReviewer Update
25 May 2022, 14:14Seems like we will have another day wasted! I will keep posting on hellopeter so that the entire country can see how Standard Bank treats its clients with ********** docs that we sign and applications that are approved and not met!
DM
Denise M's update25 May 2022, 14:14
Reviewer Update
Seems like we will have another day wasted! I will keep posting on hellopeter so that the entire country can see how Standard Bank treats its clients with ********** docs that we sign and applications that are approved and not met!
DM
Denise M's updateReviewer Update
26 May 2022, 07:34Morning, I reported this on the 17th May 2022 and today is the 26th May 2022. Till now no one has made contact with me regarding the application that was successful as well as advised when I can get my collection. Secondly Standard Bank Team has been making promises to get a hold of me once relevant documents have been provided and till now yet again nothing. I have reported this matter to legal wise as this is now very frustrating I signed supporting documents and still no results. I said on my response yesterday this matter must be closed yesterday (25th May 2022) and no one has had the decency to respect me as a client or value me as a client either. Is this how I am always going to be treated as a client to a well known bank like Standard Bank? No feedback since the 17th May 2022 with good results.
DM
Denise M's update26 May 2022, 07:34
Reviewer Update
Morning, I reported this on the 17th May 2022 and today is the 26th May 2022. Till now no one has made contact with me regarding the application that was successful as well as advised when I can get my collection. Secondly Standard Bank Team has been making promises to get a hold of me once relevant documents have been provided and till now yet again nothing. I have reported this matter to legal wise as this is now very frustrating I signed supporting documents and still no results. I said on my response yesterday this matter must be closed yesterday (25th May 2022) and no one has had the decency to respect me as a client or value me as a client either. Is this how I am always going to be treated as a client to a well known bank like Standard Bank? No feedback since the 17th May 2022 with good results.
DM
Denise M's updateReviewer Update
26 May 2022, 09:59No one has made contact with me since you sent your response will this be another day wasted?
DM
Denise M's update26 May 2022, 09:59
Reviewer Update
No one has made contact with me since you sent your response will this be another day wasted?
Standard Bank's replyOfficial
26 May 2022, 15:27Hello Denise
Thank you for reaching out to us.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
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Thank you for reaching out to us.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
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Standard Bank's reply26 May 2022, 15:27
Official
Hello Denise
Thank you for reaching out to us.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***
Thank you for reaching out to us.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
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DM
Denise M's updateReviewer Update
27 May 2022, 14:09GOOD DAY, SO NOW THAT YOU'LL HAVE ESCALTED THE MATTER FIRST YOU'LL APPROVE MY APPLICATION THEN MAKE ME SIGN THE FORMS THEN DECLINE ME AND MAKE ME SEND DOCUMENTS TO SUPPORT THE APPLICATION AND NOW A CONSULTANT CONTACTS ME SAYING MY SECOND APPLICATION WAS DECLINED BUT FIRST ONE WAS SUCCESSFULL. THE FIRST APPLICATION WAS SUPPOSED TO HAVE RESULTS AND ALL WAS SUPPOSED TO BE RESOLVED WITHIN 5-7 WORKING DAYS AS ARRANGED. I DID NOT DO A SECOND APPLICATION UNDER WHOS PERMISSION DID STANDARD BANK HAVE THE RIGHT TO DO A SECOND APPLICATION FIRSTLY AND SECONDLY WHY DIDNT THEY DO THE RIGHT THING AND ASSIST WHEN THE APPLICATION WAS SUCCESSFULL IN THE FIRST PLACE. THIS IS MOST F*** USELESS BANK EVER MAKING ME RUN AROUND AS A CLIENT WHICH IS A BULL**** BUSINESS.
DM
Denise M's update27 May 2022, 14:09
Reviewer Update
GOOD DAY, SO NOW THAT YOU'LL HAVE ESCALTED THE MATTER FIRST YOU'LL APPROVE MY APPLICATION THEN MAKE ME SIGN THE FORMS THEN DECLINE ME AND MAKE ME SEND DOCUMENTS TO SUPPORT THE APPLICATION AND NOW A CONSULTANT CONTACTS ME SAYING MY SECOND APPLICATION WAS DECLINED BUT FIRST ONE WAS SUCCESSFULL. THE FIRST APPLICATION WAS SUPPOSED TO HAVE RESULTS AND ALL WAS SUPPOSED TO BE RESOLVED WITHIN 5-7 WORKING DAYS AS ARRANGED. I DID NOT DO A SECOND APPLICATION UNDER WHOS PERMISSION DID STANDARD BANK HAVE THE RIGHT TO DO A SECOND APPLICATION FIRSTLY AND SECONDLY WHY DIDNT THEY DO THE RIGHT THING AND ASSIST WHEN THE APPLICATION WAS SUCCESSFULL IN THE FIRST PLACE. THIS IS MOST F*** USELESS BANK EVER MAKING ME RUN AROUND AS A CLIENT WHICH IS A BULL**** BUSINESS.
Standard Bank's replyOfficial
03 Jun 2022, 14:40Hi Denise
Thank you for posting your comment.
As per our discussion today 03 June 2022, please note your matter has been closed as our branch team did provide you with feedback regarding the credit application.
Standard Bank Help Centre
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Standard Bank's reply03 Jun 2022, 14:40
Official
Hi Denise
Thank you for posting your comment.
As per our discussion today 03 June 2022, please note your matter has been closed as our branch team did provide you with feedback regarding the credit application.
Standard Bank Help Centre
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