False information

On the 9th I called general banking to do a reversal for a debit that took place on the 30 May 2015, Thabo advised me that the reversal will be processed because it's before 40 day, I received a service message to say it's on process and will be resolved on the 14th July 2015, nothing happened then I called on the 15th July to enquire only to find out that I need to go back to the branch and complete a dispute for of which I did and when I got there a consultant by the name of Luceste advised me not to fill the dispute form she said she will log a customer first enquir, I then called general banking to advise them of what happened at the branch and that the consultant said I should not fill out the dispute form of which I was advised to go back to the branch to complete the dispute form, I then went back to the branch and I completed the form but when I called on Friday to check whether the form was sent only to find that it wasn't, then lady then assisted me and I got an sms to say it will be reversed on the 26 September 2015, that's over 2months from now and I needed those funds asap