False information

On the 4th of May I went to Standard bank in Westgate. All I wanted to do was to close my account and open another one since there were lots of transections that were happening on my account . The guy who assisted me was so lazy and told me no I will give you a new card and the transections won't go off, fast-forward 25 May 2021 boom the transections I was avoiding went off. The debit card he gave me I am unable to purchase airtime, data, electricity and to transfer. Can somebody PLEASE assist in closing this account and opening a new 1. I do not want a a debit card or anything, I just want to close the account and open another one. Is that too much to ask?