False info on statement

Item: Standard Bank
Rating: 1
Author: Pieter C

Settled my RCP account in full on the 15th for amount stated on statement,only to be charged a full month's interest and deducted via full premium again

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

02 Oct 2017, 14:39

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Best regards,

Standard Bank's reply02 Oct 2017, 14:39

Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Best regards,

Pieter C's updateReviewer Update

04 Oct 2017, 14:13

Fantastic,same sad story as I was told by my original conversation with the helpdesk,ask to be contacted via phone but to date no response,only via e-mail twice.I tried to contact the representative myself without success,twice.Still no satisfactory answer.

Pieter C's update04 Oct 2017, 14:13

Reviewer Update

Standard Bank's replyOfficial

05 Oct 2017, 15:41

Dear Pieter

Thank you for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Best regards,

Standard Bank's reply05 Oct 2017, 15:41

Official

Dear Pieter

Thank you for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

Best regards,