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sipho N
1 reviews | Active since Oct 2013
25 Nov 2021, 12:25
false ***** case against my card
tried to send instant money and i got an error "invalid card , hot card" now I am holding for almost an our and my call is being passed from 1 consultant to the nex , even ***** line inbound passed me on to some transectional ***** line who are not even answering 46 min later . this is inconvinient because i did not report any ***** on my card , i dont understant why it is linked to a ***** case
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
25 Nov 2021, 12:34Dear Sipho N
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Standard Bank's reply25 Nov 2021, 12:34
Official
Dear Sipho N
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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sipho N's updateReviewer Update
25 Nov 2021, 17:20the call lasted 1h:30 min with no resolution . Anna logged a quiry but still no feedback 17:20pm........... even you acknowledgment of this quesry does not say anything about anyone investigating the matter
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sipho N's update25 Nov 2021, 17:20
Reviewer Update
the call lasted 1h:30 min with no resolution . Anna logged a quiry but still no feedback 17:20pm........... even you acknowledgment of this quesry does not say anything about anyone investigating the matter
Standard Bank's replyOfficial
27 Nov 2021, 08:23Dear Sipho N
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply27 Nov 2021, 08:23
Official
Dear Sipho N
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
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sipho N's updateReviewer Update
20 Dec 2021, 10:03uptodate , My internet banking issue is still not resolved . how dificult is it to resolve this matter ?
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sipho N's update20 Dec 2021, 10:03
Reviewer Update
uptodate , My internet banking issue is still not resolved . how dificult is it to resolve this matter ?