lL
lranamane L

1 reviews | Active since May 2016

16 Feb 2017, 15:02

False Bank Charges on a Savings Account

<p>Almost a year ago, last year March, someone deposited an amount of R1400 into my peronal account. However, this transaction was reversed for reasons unknown to me. To this date, the bank has failed to resolve this matter,... No, as a matter of fact, the issue was resolved and Im expected to pay the bank the R1400 because my account is in arears. How is it my problem that money that was deposited by a third party was reserved and im supposed to pay for that mistake? Why has it taken a reputable bank to sort out such a minor issue? why is your 'customer' paying for someone else's error?</p>

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Replies (1)
Standard Bank
Standard Bank's reply17 Feb 2017, 09:43
Official

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards


Complaint Resolution Centre
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