False Advertising: Credit Card 55 day repayment interest free.

1st off I was on the line with your consultants of various departments from Credit card to the funeral fund insurance and back and so forth and so forth. Majority of the consultants did not waste time to either cut you off or transfer you - the line was choppy at a stage, but they just cut you off after one or two times me asking them their names again, and they did not speak up clearly. SOOO had to phone again. Was cut off a few times and NO ONE thought of calling their customer back. Nice way to start a frustrating journey to getting massive fees on my credit card explained and stopped.

So, cutting a long story short: The consultants said I can stop the credit insurance plan - which I don't recall agreeing to in the first place - I have asked to check this as I was given alot of documents to sign that day. Secondly they said that the finance costs and cash finance cost depends on my outstanding amount at the end of the month but that does not make sense as well as the previous month I have a bigger outstanding amount (double) and paid less.

My complaint secondly is on the consultants explanation in the branch - CASH transactions was not explained properly as I explained broadly what Ill be doing with the credit card but nothing was mentioned that the majority of the transactions I plan will fall part of CASH transactions and end up paying up to R700 per month on "finance costs" just ridiculous.

I pay off all expenses of the previous month before the 55 days interest free cut off and still get charged for finance costs.

On Standard Bank website and when applying for the credit card you BOAST and false advertise 55 days interest free when you pay off your amounts used.... I pay off the previous months expenses and still get charged for it.

I have sent an email to '***' and '***'.

DEFINITELY looking to change banks! No more of the high fees of standard bank and grey area *******.