sM
sbonginkosi M

1 reviews | Active since Nov 2011

29 Jun 2016, 13:17

False Advertising

<p>I opened the account online Monday, and i was told someone will be incontact with me within 24 hours and if no one contacted me i must contact ***.</p> <p> </p> <p>i called and the gentleman said i must call in 30in they offline. i called again and the woman said i must hold shes ckecking and she dropped the phone.</p> <p>I called 3rd time and Lora Ngobeni said i must visit the branch if i want to open the account and only accounts that can be opened online is investments and credit cards.</p> <p> </p> <p>why false advertising!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>

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Replies (2)
Standard Bank
Standard Bank's reply29 Jun 2016, 14:02
Official

Good day Sbonginkosi

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply04 Jul 2016, 06:50
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your patience and understanding.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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