TD
Tim D
1 reviews | Active since Oct 2018
02 Aug 2021, 13:42
False advertising
Useless. They advertise that you can open an account online. You can't. Instead after filling in some details you start receiving SPAM calls. Nobody at the other end, but Truecaller lists it as spam with many reports. So false advertising, and then annoying and pointless calls. By all means call me to set up the account. Not what you advertised but it will do.
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Replies (3)0
Replies (3)TD
Tim D's updateReviewer Update
04 Aug 2021, 09:39So far I have had emails from two people, and phone calls from three. Only one of these communications was related to the actual problem, the others were attempts to sell me other products or to address non-existent problems like "how to link your new card to your profile". The one that actually understood the problem gathered some information and I have not heard back from him. In addition to the other useless communication, I am suddenly receiving a lot of spam calls, from other sources, related to financial products. Clearly Standard bank took my information and sold it on. I advise all readers to steer clear of Standard bank if you are considering any of their services or products. I use a few other financial institutions and Standard bank ranks worst for new customers by a long way.
TD
Tim D's update04 Aug 2021, 09:39
Reviewer Update
So far I have had emails from two people, and phone calls from three. Only one of these communications was related to the actual problem, the others were attempts to sell me other products or to address non-existent problems like "how to link your new card to your profile". The one that actually understood the problem gathered some information and I have not heard back from him. In addition to the other useless communication, I am suddenly receiving a lot of spam calls, from other sources, related to financial products. Clearly Standard bank took my information and sold it on. I advise all readers to steer clear of Standard bank if you are considering any of their services or products. I use a few other financial institutions and Standard bank ranks worst for new customers by a long way.
TD
Tim D's updateReviewer Update
06 Aug 2021, 11:40Final outcome. False advertising. You cannot open a bank account online at Standard Bank, so don't even try. After wasting hours of your time (and selling your phone number to spammers) the outcome is that you have to go into a branch. If you can't even trust their advertising you definitely can't trust them with your money.
TD
Tim D's update06 Aug 2021, 11:40
Reviewer Update
Final outcome. False advertising. You cannot open a bank account online at Standard Bank, so don't even try. After wasting hours of your time (and selling your phone number to spammers) the outcome is that you have to go into a branch. If you can't even trust their advertising you definitely can't trust them with your money.
Standard Bank's replyOfficial
02 Sept 2021, 08:36Good day Tim
Thank you for allowing us the opportunity to look into your matter.
kindly note that your matter was resolved and confirmation was sent through.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us the opportunity to look into your matter.
kindly note that your matter was resolved and confirmation was sent through.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply02 Sept 2021, 08:36
Official
Good day Tim
Thank you for allowing us the opportunity to look into your matter.
kindly note that your matter was resolved and confirmation was sent through.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us the opportunity to look into your matter.
kindly note that your matter was resolved and confirmation was sent through.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
