AA
Alton A

1 reviews | Active since Sept 2016

19 Jun 2019, 13:56

False Advertising

I have been trying to get my CC pricing bundled into my Cheque account but apparently this only works with a prestige plus account, which is non-existent on the company website. There’s only the Prestige account for the R205, and this is advertised as a benefit to have bundled pricing.

I spoke to Monalisa Duma who agrees that there is no Prestige+ but she still can’t do anything because I need some invisible account to make this happen.

The amount is negligible, it’s the principle. I will be taking my business elsewhere.

Thank you standard bank for showing me that my loyalty means nothing.

0
Replies (2)
Standard Bank
Standard Bank's reply19 Jun 2019, 22:48
Official
Dear Alton
 Thank you for posting a comment.
  
 One of our consultants will be in contact with you as soon as possible.
  
  Regards,
  Complaint Resolution Centre
  ***
  *** 
Standard Bank
Standard Bank's reply26 Jun 2019, 11:57
Official
Dear Alton Anderson 

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***