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Rob F

1 reviews | Active since Jun 2014

14 Nov 2018, 22:09

**** Standard Bank do not care about customers. **** Bank!

Standard Bank's Travel wallet is a con, marketed falsely and not designed what it is suppose to do. Travel Wallet was suppose to help my Son with safety, connvenience and peace of mind on his trip to Jordan after qualifying at Stellenbosch University. He arrived on Tuesday 13th November 2018 and tried to withdraw funds (Jordanian Dinar) from his Travel Wallet at an ATM in Amman, Jordan. The transaction was declined and he then noticed that the funds, $359, were taken from his account. I contacted Standard Bank's ***** department where my Son was asked by Monica Masina to complete a "statement of dispute" form, which was done immediately and sent Monica. I spent the whole day on the 14th November at Bayside Branch where the branch manager promised to call me at 14h00 and email me an update. This did not happen. Standard Bank do not care about it's customers. Standard Bank do not see the urgency of a customer travelling. Disgusting. They will take your money so quickly to issue a card but when there is a problem, that they cause, they run away. My Son is sitting in Jordan less $359 due to Standard Bank's IT problems. ******** of Standard Bank to behave like that. Bayside Branch are busy redecorating their branch, this is more important than attending to a customer who is stranded. Just disgusting, **** bank!!

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Replies (4)
Standard Bank
Standard Bank's reply15 Nov 2018, 09:55
Official
 
Dear  Rob
 
Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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RF
Rob F's update15 Nov 2018, 15:22
Reviewer Update
Hi Whoever you are Still not resolved. And my Son is still sitting in Jordan without these funds. Do you have a NAME? Please do not send me junk without putting a name to your correspondence. It is just common decency or are you also hiding behind that corporate logo. Thank You Rob - My Name!! PS. Remember, when you do something wrong, you apologise, but then you step up and make it right.
Standard Bank
Standard Bank's reply19 Nov 2018, 10:31
Official
Dear  Rob 

Thank you once again for posting your comments.

I refer to my email correspondence and and confirm that this matter has been resolved.

Kind regards

Clint Petersen
Complaint Resolution Centre
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RF
Rob F's update20 Nov 2018, 20:33
Reviewer Update
Hi Clint Thank You for sorting this out for my Son. You were the only person at Standard Bank who saw the urgency in this matter. And you dealt with it within a day. That's what you expect from Standard Bank! Maybe Standard Bank can send out a directive to their staff how to help customers, as a matter of urgency, that are stranded overseas by using Standard bank cards. 45 days to sort out a problem is just not good enough. Customers that are on holiday normally do not take their laptops and printers with them. Maybe Standard bank could develop an application for their cell phone or incorporate a tab in their cell phone banking app which would make it easier for customers should they be stranded? Thanks again. Regards Rob Fillis