**** promises fro standard bank

2018 Novmber 11 I lost my dad on car accident , he had life insurance with standard bank and according to them and his policy statement he only made his first end of October then h passed on , now at standard bank its been a year they refusing to pay out , they are busy telling us the forensics are busy with the investigation to prove that the deceased in question is their client Mr EN Maphalala , Yumna is the assessor on this claim sending up fro pillar to post promising us she will close the case but its been a year no one is saying anything .. is it our fault our father had to die after his first premium payment ? is it our fault he had burn inside the car and no one was able to recognise him ? is our fault that standard bank was his policy and we need to prove via DNA that the deceased in question is really our father , how is that human ? does standard bank even care ?