**** money from atm

On the 15/11/2015 at 12:h10, withdrew R200 from standard bank atm inside the mall, when I tried using R100 I got from machine on Tuesday 17/11/2015, was told it was ****. I went to Eastgate standard bank and was referred to maponya mall. I go the today, receptionist tells me to door 2 and speak to the team leader Bafuwo Seaba, he then refers me back to receptionist, to put me on a list to see a consultant. I go back the team leader calls the receptionist whilst standing and the talk as if I was not present confirming I'm not gonna get the money because I don't have the atm slip, and they cannot claim with sms confirmation or bank card. I was then referred to a consultant Nosipho Redebe who couldn't log a query cos she didn't know atm no that I withdrew from, she asked me to go and write it down, when she comes back from lunch she will log it and I would receive an sms immediately she loggs the query. I still haven't received an sms, was treated like a ******** a d feel it's a day light *******, me withdrawing my money from bank cos I trust and they give **** money which they refuse to refund as per today's service.