**** bank notes from a Standard Bank ATM

Item: Standard Bank
Rating: 1
Author: Lerato H

My mother withdrew R1000.00 at a Standard Bank ATM in Mamelodi Pretoria on 24/05/2019. She tried using the money but was advised that the R100.00 note was ****. They checked all the notes and it appeared they were all ****.

She went to Standard Bank in Pretoria East Woodlands to report the matter so that they can give her proper money as the ATM was Standard bank's and they refused and said that she should go to her bank, Capitec so that they can exchange the money for. Capitec was not able to assist and said that she should rather call the Ombudsman. Please advice!

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

29 May 2019, 15:09

Dear Lerato Hlongwane

Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
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Standard Bank's reply29 May 2019, 15:09

Official

Dear Lerato Hlongwane

Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
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Standard Bank's replyOfficial

30 May 2019, 15:43

Dear Lerato Hlongwane

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Complaint Resolution Centre
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Standard Bank's reply30 May 2019, 15:43

Official