rD
refiloe D

1 reviews | Active since May 2013

16 Mar 2018, 17:10

FAILURE TO UPDATE ITC RECORDS

I am pleading with you to update the ITC records by removing my name from Home loan from my profile as my name is no longer part of that bond. I have pleaded several times through your call centre without success. I am begging you do the right thing as this record is negatively affecting my affordability.

0
Replies (3)
Standard Bank
Standard Bank's reply17 Mar 2018, 06:42
Official

We apologize for the inconvenience and frustration in your experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you to help resolve your complaint.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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*** (fax)
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rD
refiloe D's update18 Mar 2018, 13:07
Reviewer Update
Thank you I hope to hear from your consultant.
rD
refiloe D's update10 May 2018, 13:16
Reviewer Update
Thanks Standard Bank my query was successfully resolved and I now have a new home loan approved 100% by your bank as a result of resolving my query.