Failure To Settle Disability Benefit/Claim

Good day

Im sending this email due to Standard bank failing to close the credit cards and a loan I had with them. I've app**** for the disability insurence benefit for all accounts, after I was forced to take a Slightly earlier retirement due to illness.

When taking all accounts I was promised that all accounts have the Credit Life benefit, which would cover Me in such instances. After officially leaving work, I started applying for the credit life benefit, I've made numerous request's By both phone and email. After all attempts in Dec 2017 I was told the application was declined even after Submitting all my medical reports. The bank paid only R7 000.00 for the loan and the loan was R22 000.00 in Total.

A letter dated 05 Oct 2017 was sent to me and only received some time in December 2017, I tried calling all Parties involved and none of them came with a solution and was advised to call this number ***And it kept ringing without an answer.

CLAIM NO: CHL16/ ********** 0 POLICY NO: CHL ********** 60

Kind Regards Dorah Sedie **********