Failure to resolve issues

Standard bank failed to do they job as a bank worst case is that not even tell someone to bank with that standard cos they failed alot comes to customers service and they always say it takes 2 minutes to apply for a loan that's lair my loan was approved on the 8 of September even I have put my case at hello Peter they just reply with the famous word they will excalet it the matter on serious note standard bank will loose more customers if they don't want to do what is right help people I am very disappointed by standard bank