1 reviews | Active since Dec 2011
Failure to reconcile credit card balances
<p>I am sooooooo frustrated with Standard Bank! My credit card was cancelled on the 3rd of January due to some ********** activities, at the time, there were refunds being processed back to my credit card. I have requested numerous times that the refunds be transferred to my new card and NOTHING has happened! To make matters worse i spent an hour on the phone with the call centre trying to sort this mess out and they cannot even just track down a simply refund and ensure the correct amount has been credited!</p>
Good day Crystal
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Crystal
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Crystal
Thank you once again for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Crystal
Thank you once again for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***