Failure to pay back money owed to me

On 31 July 2015 I tried to draw R1 100 from a satellite Standard Bank ATM at Save Hyper in Pietermaritzburg. The ATM froze long enough that, before it dispensed any cash, I had to pull my bank card from the ATM slot. I also asked one of the staff at Save Hyper to switch the ATM off and on so that my money would not suddenly be dispensed after I had walked away from the ATM. After the man switched the ATM off and on, the ATM issued me a slip saying that while I had requested R1 100, no cash was dispensed. Despite this, and 18 days later, Standard Bank has still not credited my bank account with R1 100. I have emailed and spoken to Standard Bank on more than one occasion about this matter, but nothing has been done. I am now officially broke until payday because of Standard Bank's inconsideration and inefficiency. And this is what I get for being a Standard Bank client for about 30 years. Standard Bank sucks!