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allister L

1 reviews | Active since Apr 2016

18 Apr 2016, 10:35

FAILURE TO LINK CURRENT ACCOUNT TO ACCESS BOND

I app**** for an access bonf facility in March , getting the approval was a story on its own, as it involved me having to pay up on my bond in order for me to qualify for the facility, which I adhered to . I further never received the approval notification, I had to contact the bank to find out about the application.<br> <br> After which I have been informed that I need to go to the branch to have my current account/card linked to the facility. After numerous attempts and issuing of an additional card, thy were unsuccessful. <br> <br> The matter has been escalated to the IT/ Seystems department ever since, it has been 3 weeks and this still has not been resolved. the last call I received from the Branch was early last week. The matter cant be resolved according to IT.<br> <br> So I am still stuck with a facility which I cant use to save interest on my bond, as I don't have access to my funds that I might deposit on my bond.<br> <br> STANDARD BANK- MOVING BACKWARDS<br> <br>

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Replies (1)
Standard Bank
Standard Bank's reply18 Apr 2016, 13:29
Official
Hello Allister Lackay,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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