FAILURE TO KEEP IN CONTACT/NO RESULTS

More than three weeks ago I reported burst warm water pipes in my walls to Standard Insurance Limited (SIL). A few days later plumbers came to inspect and had to break through my wall on the outside of my kitchen to get to the pipes. They blocked off the broken pipes so that I would have water in my bathroom. They were going to send through quotations to SIL. The kitchen is now without warm water. After more than a week I followed up with the plumbers and was told that SIL did not accept their quotation and that they indicated to them that they will settle an amount with me to then appoint my own plumbers. I then contacted SIL (took me about half an hour to get through to an agent) was told that an amount less the excess would be paid out. I still haven't heard anything further from them in this regard. I then indicated that my wall has been basically demolished in the process. I was told that a building contractor would be sent out for a quotation. On 01/03/2018 at around 14:58 I phoned again, again taking about half an hour to get through to an agent, I spoke to a Lerato Lesolang. She was utterly *********** and again told me that a building contractor would be sent out and that I will be contacted in this regard before 12pm the following day.

To this day I haven't heard anything from SIL in respect of the building contractor, nor the settlement of the broken pipes.

I am utterly disappointed because it is now three weeks of having broken pipes, a massive hole in my wall as well as rubble lying around. I had no other choice than to make this complaint because getting through to an agent within 30 minutes is semi-impossible.