failure to increase my business account EAP limit

I have been trying to get Standard Bank to increase my business account EAP limit for more than two days. All I am getting is being sent from pillar to post. I sent a secure message that never got any joy... spoke to Eshowe branch telephonically but still no joy. I have called the business central call centre but I am also not getting help! How difficult can this be? sick and tired of Standard Bank's poor and long nonsensical processes!