Failure to do her job

@Standard Bank has got to be the most #****EDUP bank to ever exist. After being into Centurion Lifestyle Branch 5 times to Fica my acc they have still not done it. Each of the 5 times i was there to Fica my acc i also requested change of Cell No linked to my acc also 5 times and neither has that been done. All my dealings were with the Branch Manager who should just retire of old age because if after 5 times going in and she still cant sort out these 2 simple issues out then i dont know. Due to her not changing my Cell No linked to my acc i am unable to make use of internet banking as i cant receive a CSP sms. Due to her not Fica'ing my acc they have now frozen my acc due to there misshap causing me great inconvenience. After fighting on the phone with them i got told the problem is resolved and i have access to my acc for 10 days only in which i must go in to the branch for a 6th time to fica my acc. I was told i would be able to transact and draw money at a ATM after 1 hour from time i phoned. After 3hours had passed i went to the ATM at Eldoraigne Village and inserted my card. In doing this the ATM decides to swollow my card. How nice of Standard Bank. Old branch manager.