Failure to correct a wrong reference number for a payment wrongly punched by the teller

I went to a standard bank benmore garden branch on the 02/10/2017 to pay for my permit application ,teller Ruth finger error punched in wrong reference number for the payment.went back to them on the 5/10/2017 to get them to correct or link my payment to the correct reference number.together Ruth and her superior on duty told me I must go with all my documents to vfs offices in rivonia since the issue was resolved.spent R145 for my taxify transport to the vfs offices to meet Dimakatso.Dimakatso sent me back to the bank since the bank didn't write a confirmation letter for me.I went back to the bank Ruth told me she's off duty she will address the matter the next day.I have spent a fortune calling vfs back and forth and Ruth keep promises but no solution.due to time frames my application will lapse due to unprofessional staff from standard bank.Please someone must step in and help solve this matter urgently.I have lost hope and trust from this branch.faxing a confirmation letter is it that difficult...... Yours faithful Charles