Failure to Confirm or Cancel Alleged Cession – Request for Assistance

I am writing to formally raise a concern regarding the unresolved payout of my endowment policy, which matured in November 2024. The delay is due to an alleged cession to Standard Bank—one that the bank has not been able to trace or confirm.

When I requested the disbur*****t of the matured policy, I was informed that it had been ceded to Standard Bank and that a cancellation letter from the bank was required before the funds could be released. However, I have no knowledge or record of such a cession.

In an effort to resolve this matter, I contacted Standard Bank through various channels. Despite extensive inquiries, the bank was unable to locate any cession or related account in my name. I also visited a Standard Bank branch in person and provided both my current and previous ID numbers (as the last three digits of my ID changed some years ago), but no records were found. I was advised that without an account number—which I do not have—the bank could not issue a letter confirming the absence of a cession.

A broker acting on my behalf also contacted the policy provider to request documentary proof of the cession, but they were unable to provide any such documentation or account number linked to the cession.

This issue has remained unresolved since November 2024. Despite repeated efforts from all sides, no party has been able to produce evidence of the alleged cession. Meanwhile, the policy provider continues to withhold payment, pending official cancellation confirmation from Standard Bank—confirmation which the bank has so far been unwilling or unable to provide.

I respectfully request that this matter be escalated and urgently investigated. Given the absence of any confirmed or verifiable cession after several months of due diligence, I believe a formal resolution is both reasonable and necessary at this stage.

I would appreciate your prompt attention and a written response confirming whether any cession exists under my name or ID number, or alternatively, a statement confirming that no such record can be found.