Failure to communicate by ***** division

Item: Standard Bank
Rating: 1
Author: Tokoloho S

Good day,I am not happy at all with Standard Bank ***** division,when I call for an update on my case I usually have to wait for an hour before being attended to-in most cases my airtime even finishes since number is not till free-.Last week I received a status update on WhatsApp saying "Good day. I trust all is well. Please note the ***** claim has been refunded with R3000.00. It should reflect within 48hours. For further clarity, please call ***. Thank you"However 48 hour has passed without the funds clearing and when I call the line for clarity it does not go through.I have been with Standard Bank for 4 weeks only and I regret my decision to join whole heartedly as they couldn't even grant me access to Internet Banking.Considering I have been de*****ed of funds,I find Standard Bank does not even care about clients who have gone through what I have

Helpful (0)

Replies (4)

Standard Bank's replyOfficial

13 Jun 2022, 12:24

Hi Tokoloho

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards, Standard Bank Hello Peter Team***

Standard Bank's reply13 Jun 2022, 12:24

Official

Tokoloho S's updateReviewer Update

13 Jun 2022, 16:24

I spent the bulk of the day waiting to be attended to over the phone.I have already spent a lot of money on airtime as if I have not lost enough due to *****.Very poor service,what's most worrying is the volume of calls the ***** division handles which I assume is the reason I was in a long cue,it tells a story about the institution failure to help in preventing *****.I really regret joining this bank

Tokoloho S's update13 Jun 2022, 16:24

Reviewer Update

Tokoloho S's updateReviewer Update

14 Jun 2022, 05:52

Standard Bank's service recovery is really bad,I wish I had not joined this bank at all.I can safely say there is no effort put into retaining me as a client by the organization.Seems like the organization and ********* are all ********** if you ask me

Tokoloho S's update14 Jun 2022, 05:52

Reviewer Update

Standard Bank's replyOfficial

14 Jun 2022, 07:38

Hi Tokoloho

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team ***

Standard Bank's reply14 Jun 2022, 07:38

Official