FAILURE TO CLOSE ACCOUNT AGREED MARCH 2015

I have phoned on 12 March 2015 to close and settle my credit card account! I spoke to Zandilie Ref nr: CRD7799. She gave me the amount that I needed to pay to settle the account! I made the payment, but realized later that my credit card has not been closed. I phoned AGAIN (each phone call takes 2 hours of waiting and retelling the story to multiple people!) I find the recordings and reference numbers are of no use to the client since Standard Bank cannot trace history, and I find myself retelling everything over again)<br> The second call ***, they only THEN told me that there has been an amount deducted from my credit card after the phone call was made and that I should close the account with shopify. I then closed the account with shopify but STILL MY CREDIT CARD ACCOUNT WAS NOT CLOSED AND INTEREST WAS STILL CHARGED ON MY ACCOUNT. I phoned again with no help! I went into Standard Bank in the Cape Town city centre branch. I stood there for 2 hours and retold the whole story to a consultant which phoned multiple people to eventually get this sorted. AGain i paid the interest in the bank to settle account. MY ACCOUNT IS STILL NOT CLOSED. It has been 10 months !!