Failure to attend

I app**** for a Standard bank credit card online Tuesday 18 August 2015 - the website reads: One of our agents will call you back within 1 business day to finalise your application. Later the day I received an automated voice message requesting me to stay on the line and an advisor will speak to me shortly, the phone hung up and I did not hear from anyone. Wednesday I app**** again and noticed the contact number to track progress of the application, I called the call center and noted my discontent as I was supposed to have been assisted in one day. I was contacted yesterday morning Thursday 07:00am by an unknown advisor who requested my email addres for me to provide certain documentation for the application, I am yet to receive this email and any further follow up. <br> I have now again called into the call center and was put through to the new business division and I am again awaiting an email to respond to with my requested documentation.<br> I am extremely disappointed. I have just obtained vehicle finance through Standard bank and I was impressed but this makes me think Standard does not want my business. Delayed initial response and no assistance sets a nasty precident