Failure to assist on Bond enquory

My mother was rentrenched on the 10th July 2015. She has a home loan with Standard Bank.. She went to the Galleria branch who failed to assist her and gave her a number for their home loans department.<br> She has been calling them since last week with no response, always experiencing high call volumes.<br> She finally got through today at 8:10 and the lady she spoke to said that she was screaming and dropped the phone.<br> She has been also tryingn to get a hold of Liberty to lay a claim for the bond, with no joy. Same experience as Standard Bank.<br> <br> Her bond is set to debit for July and the bank has no knowledge that she has been rentrenched because they are not assisiting her.<br> Should she incur any charges, she will not be liable for them as this is the negligence of the bank.<br> <br> Her name is Bongekile Joyce Zondo, ID Number ***, Cell: *** and her Liberty Policy Number is ***.<br> Could someone please look into this as a matter of urgency.