Failure to act in good faith by management

I was speaking with the executive complaints manager today, Simone DeJongh, requesting recorded conversation between myself and her with regards to my ***** matter. She refused to give them to me, and said I must also go to the high court to get a subpoena. I told her that the matter is with the nfo, and the high court cannot be engaged at this stage. She also refused to give the the reference numbers of our calls. The bank has to be transparent in its dealings and this was not an impossible request. Management cannot cover wrong findings which were communicated with customers in this manner.