Failure by standard bank tofascilitate refund

I have been de*****ed under standard banks and they recovered the sum from another bank. They do not effectively facilitate the return as per the investigation finalization.

They regarding another portion offer me 6% good will gesture.

My point is ineffectiveness of this bank They fail me in an unbelievable way. with no customer care treatment.

I was called once and the call was missed and I tried returning their calls unsuccessfully. Their failure to facilitate return of my funds is too much.

I contacted ABSA and within days they followed up to the latter and it became clear that Standard bank is failing me I was not the one calling them they responded via e mails and vontactrd me telephonically to my satisfaction. While standard bank fails to give feedback without a client calling.

Tx