Failing to give a valid reason for failing to reverse a transaction

<p>on the 26 th of January I made an EFT payment to University of Johannesburg (UJ) using standard bank internet banking . When I entered the account details that were provided by the benefieciary, the internet banking didn't allow me to process the payment because. The system advised that I select a company because UJ is one of the companies and I did so. </p> <p> </p> <p>Then UJ advised that this account was not valid, so I called STD bank and I spoke to Mbangula Nontetho on the 28th of Jan and they advised that I fill in the form to Reverse the transaction. I did the way they advised. After sending the e-mail I was advised the agent called Jerobeam James, that the response he got from ABSA is that the account is invalid. I asked him what was the next step he told me to go the branch. </p> <p>I called the lady I deal with from Prestige called Ronel Du Toit and she said I must called interent banking and I did a exactly that on the 01st of March and she said she will get back to me. its been a moth and no feedback from the bank.</p> <p>My issue is how can the account be invalid while I got it from Standard Bank? </p> <p>- If that it the case why didn't the transfer fail and asked me to send to a valid account?</p> <p>- Why is the company listed if it has invalid account?</p> <p>- If I did an EFT to an invalid account, so how it possible that the money can just dissappear.</p> <p> </p> <p>This is a bad service from Standard Bank. I think its time I change the bank.</p> <p> </p> <p>regards</p> <p>Silindile sithole</p>