Failing to Explain Unjustified Charge

Item: Standard Bank
Rating: 2
Author: Petre I

I questioned a charge of R665.79 in my account CURRENT ***. The reply I received was quite unclear and bringing more doubts. I asked the bank again who's charge is this; Standard Bank or the sending bank. If it is Standard bank charge, please provide where such charge is explained in Standard Bank pricing. No explanation was given. QMPQ***

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

19 May 2020, 12:32

Hello Petre

Thank you for posting your comments.
Your matter has escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***

Standard Bank's reply19 May 2020, 12:32

Official

Hello Petre

Thank you for posting your comments.
Your matter has escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***

Standard Bank's replyOfficial

01 Jun 2020, 14:50

Dear Petre
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Whitney Marope
Complaint Resolution Centre
***

Standard Bank's reply01 Jun 2020, 14:50

Official