Failing service providing.

Since we are facing the Covid pandemic I saw it fit to utilize standard bank app to open my account. The card has been delivered at Maponya Branch but I still don't have it. I had to wait 7 hours only to find that they cannot take more people. What frastrated me the most is that what I required to do was to just collect and leave. 2 days in a row without any assistance. I composed an urgent email, they still have not responded. They leave me no choice but to close my accounts and bank elsewhere. Total inconvenience and to make things worse, I have been with them for more than 5 years. Please address this management. Convinience is the best thing every business should be looking at.