TN
Tokelo N

1 reviews | Active since Jun 2023

06 Oct 2024, 23:06

Failed Transaction

Good evening,

On monday the 30th of September, I transferred into my friend's account, (we both use the same bank). Unfortunately, he did not make me aware that he closed his account, so he haven't received the money. I contacted Standard Bank on Twitter, and I was told the following; "You will need to reverse the funds if the transaction did not reverse back to your account. You would need to do a recall which will cost you R310 and getting the money back is not guaranteed. This process will take 10 business days." Why didn't the transaction bounce back immediately like how our debit order bounces when we don't have money? Now they want to charge me R310 to reverse the money. This is daylight ******* from Standard Bank and they should reverse back my money into my account.

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Replies (1)
Standard Bank
Standard Bank's reply07 Oct 2024, 07:02
Official
Dear Tokelo, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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