FAILED TO REVERSE A PAYMENT BUT CHARGED FOR IT

Good Day <br> <br> On wednesday the 9th of December, i went online onto Movies @ Montecasine [URL Removed] to purchase two tickets for a movie for thursday the 17th of December. I went through the entire process and received an sms from standard bank informing me that the payment was successful. But on the website an error message came through saying the purchase was unsuccessful, I immediately called Movies @ montecasino and complained, and the manager said that it would be reversed by the bank when they dont receive a confirmation from them to take the cash. it has been a week and no reversal. so on Monday the 14th of December i requested a stop payment on that transaction. Standard bank has charged me and taken R45 off my account, and to date the R110 as not as yet been reversed. I then sent a secure message on Wednesday morning the 16th of December and Standard bank still has not contacted me in regards to the secure message and the amount still has not been reversed. I have already tried contacting the movie house and they cannot help me, i have put them on hello peter as well. Please can someone look into this and reverse both the R45 charge (as no service was delivered) and the 110