Failed to reimburse in full for confirmed ***** Transactions!

So disappointed with the service of the Standard Bank ***** Team. I am a long standing, loyal Standard Bank customer, but fail to get any correspondence or responses to inquiries when needed. Firstly, due to Standard Bank's security breaches, my debit card was used for *****. Upon investigation, the ***** Team concluded that it was indeed ***** and that those transactions will be reimbursed. It's been almost 3 weeks now without having all amounts reimbursed, whereas they suggested the funds will reflect back into my account within 48 hours. Upon inquiring, I also receive no response will multiple follow ups. Such a frustrating experience!