Failed to provide the most basic service

I'm a mymo account holder and really feel it's not really giving me much and wanted to move to a prestige account. First you can't open the account on ur own via app or even internet banking. You given the call back option which I did 3 or 2 days ago and till date I have not received a call. Went to a site lite branch in canton center they could not help and told me about a banker. For a Meer debit account be serious guys I'm not asking for credit her just a better option of an debit account. Do better or should one go seek the services with other banks because your slacking.